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Frequently asked questions

Some FAQ's for quick answers to your questions.

How does a customer make a booking through 'Reserve with Google'?
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'Google with Reserve' is a Google product which is available through Google Search and Google Maps.

When your customers search for your business on Google Search or Google Maps they can directly book with you. They will find a 'Schedule' or 'Book Online' button like the ones shown below.

Book Online Button
Reserve With Google Schedule Button
After taping the 'Schedule' or 'Book Online' button they wlll be presented with your available services and the available slots from your 'Go Book Me In' calendar or your own booking page, from these available slots your customer will be able to book a slot or class with you.
How much does it cost to have bookings via 'Reserve with Google'?
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We don't charge anything additional on top of your 'Go Book Me In' subscription for 'Reserve with Google'.

We believe 'Reserve with Google' is a great tool to grow your business. As long as your business operates within our pricing tiers we do not charge any additional fee for bookings that are received through 'Reserve with Google'.

Tap here to see our pricing and subscription tiers.
How quickly will I see the 'Book Online' button appear?
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If the business details you submit to us pass Google verification and review, you should see your 'Book Online' button on your Google Business Profile within 72 hours, in most cases this will be in less than 24 hours. If you do need to start bookings quicker you can always use our booking widget and app.
How can I remove my booking button or deactivate my account
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If you would like to remove your integration with Reserve with Google or delete your account on our platform please use our Opt Out Form.
Can I change my plan later?
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Yes, you can upgrade and downgrade plans. Please note if you do downgrade then we will apply restrictions on the number of calendars, bookings and staff members, which may mean you lose your data if do have more bookings, calendars or staff members than your new subscription allows.
What is your cancellation policy?
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You can cancel at anytime as long as you give 5 days notice before the renewal date. If you are on a monthly or annual subscription your subscription will come to an end at the end of your billing period. We do not offer refunds on cancelled subscriptions. To cancel please use our Opt Out Form
How does billing work?
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You will get billed on the first day you subscribe to our platform. We will auto-renew your subscription until it is cancelled. If a payment for the subscription fails we may restrict or cancel your subscription.

Still have questions?

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